Mobile Crisis Access

Phone Line: 833-364-2274

BHDD Office of Mental Health Mobile Crisis clinicians provide 24/7/365 day community-based crisis response anywhere in South Carolina. Our goal is to provide patients throughout the state with immediate access to crisis services and the most appropriate level of care.

Our experienced and highly trained master's level clinicians work directly with local mental health centers, law enforcement, emergency service centers and community providers to help address the crisis situation and to stabilize individuals who may be experiencing a mental health crisis.

How the Program Works

Individuals, organizations and the community at large may call our mobile crisis hotline at any time day or night. A trained clinician will triage the call, assess the situation and deploy a clinical team to the location of the crisis. At that time the mobile crisis team will work with law enforcement and others to fully assess the situation and to provide mental health interventions and recommendations. Mobile crisis team members often meet with the individuals in crisis on site to determine the most appropriate course of action. Once information has been gathered and the situation has de-escalated, the team will utilize its considerable resources and partnerships to put treatment options into place.

Mobile Crisis Key Facts

• Statewide Mobile Crisis Services 24 /7 /365
• BHDD Office of Mental Health call center triages calls and deploys clinical teams to the location of the crisis
• We serve adults and children
• In-person psychiatric assessment, safety planning and de-escalation services
• Provide key linkages to community resources
• Community-based hospital and jail diversion interventions always considered
• Long-standing partnerships with public safety and first-responder teams

What Happens When You Call Mobile Crisis?

Non-Crisis Calls*

During business hours, these calls are transferred to the local Mental Health Center (MHC) After hours, a message is taken and relayed to the local MHC to follow up the next business day.

*Calls regarding information on services MHCs provide, missed appointments, medication requests, rescheduling or other needs that do not require clinical intervention.

Crisis Call

8:30 a.m.- 5 p.m.

Call is transferred to local MHC On-Call Clinician for further Triage. May offer client to walk-in or Mobile Crisis team responds on site. 

5 p.m. - 8:30 a.m., Weekends, Holidays, Center Closures

Call Center will try to de-escalate the crisis; if unable, local Mobile Crisis team is dispatched.

Mobile Crisis Team Dispatched

Mobile Crisis Team responds to the location of the crisis with Law Enforcement. Assessment is provided and situation is staffed with an Administrator.

Client may remain in the community: Walk-in appointment offered next business day, safety plan created, additional referrals given to needed resources.

Or

Client may be referred for further assessment and treatment: Voluntary admission to inpatient treatment, voluntary transport to Emergency Room (ER) for medical clearance, direct involuntary admission to inpatient treatment when available, involuntary transport to ER for stabilization or transport to Crisis Stabilization Unit (CSU) where available.

If you or someone you know is experiencing a psychiatric emergency, please call us today at 1-833-364-2274.

More Crisis Resources